We’re looking for a passionate and people-focused individual to join the HIVE Portsmouth team as a Community Helpdesk Coordinator. This exciting role will support the development of our Community Helpdesks in Paulsgrove and Portsea - local hubs where residents can drop in, find advice, and be connected to the help they need.
📍 Location: Paulsgrove, Portsea & across Portsmouth
📅 Closing Date: Thursday 28 August
💼 Salary: £25,000 (or pro-rata) | 1-year fixed term
🕐 Hours: Full-time (37 hours) or part-time (18.5 hours, consecutive days only)
You’ll be the first point of contact for many people, providing friendly, accurate advice face-to-face, over the phone and online. More than that, you’ll work alongside residents, volunteers, VCSE organisations, health partners and the local authority to co-produce a helpdesk offer that’s genuinely rooted in the needs of each community.
Whether you’re welcoming someone to the helpdesk, coordinating volunteers, or supporting a local event, you’ll bring energy, empathy and a real commitment to excellent service.
We're looking for:
- A passion for helping people and making services work better
- Excellent communication and listening skills
- Experience in customer service or community-facing roles
- A flexible, team-focused attitude and the confidence to work independently
- A commitment to safeguarding and equality for all
We’ll offer you:
- A supportive and values-driven team
- Training and development opportunities
- The chance to shape new services at a grassroots level
To apply: Please submit a CV and cover letter explaining how you meet the person specification to workwith@hiveportsmouth.org.uk by midnight on Thursday 28th August.