We're hiring: Disabilities Hub Coordinator

Are you passionate about creating a fairer and more supportive environment for individuals with disabilities? Do you believe in the power of community, co-production, and positive change? If so, we want to hear from you.

We’re looking for a Disabilities Hub Coordinator to play a key role in shaping a new Disabilities Hub in the city – a space that supports people with physical and sensory disabilities.

About the role

Job Title: Disabilities Hub Coordinator
Salary: £25,000 per year
Contract: Full-time (37 hours per week)
Reporting to: Deputy CEO
Location: Portsmouth
DBS Check: Basic level required

As the Disabilities Hub Coordinator, you’ll be the face of our brand-new hub, working closely with individuals, families, community groups, and health and care partners to co-produce and deliver an inclusive and welcoming support space.

Key responsibilities

1. Hub Advisor

  • Be the first point of contact for the public – whether in person, via phone or email.
  • Offer compassionate, informed advice and empower people to find the right support.
  • Use our CRM system to record contact and outcomes, ensuring safeguarding is always a priority.

2. Community engagement

  • Apply Asset Based Community Development principles to build trust and relationships.
  • Co-create solutions with residents, organisations, and partners.
  • Organise events, gather feedback, and report on engagement activities.

3. Digital champion volunteer support

  • Recruit and support Digital Champion Volunteers for the Hub.
  • Provide ongoing training and coordinate cover as needed.

4. Team & organisational support

  • Collaborate with the wider HIVE team, sharing insights and supporting linked projects.
  • Ensure compliance with GDPR and internal policies.
  • Represent HIVE Portsmouth with professionalism and integrity at all times.

Who we’re looking for

Essential attributes

  • A passion for quality customer service and the ability to offer clear, accurate support.
  • An understanding of the challenges faced by people with disabilities – emotional, social, and physical.
  • A great listener with empathy, cultural sensitivity, and a commitment to inclusion.
  • Skilled at working with carers, professionals, and voluntary organisations.
  • Strong communication skills and the ability to adapt to different needs and communication styles.
  • A collaborative team player who thrives under pressure.

Desirable experience

  • Direct experience working with individuals with disabilities.
  • Understanding of disability rights and related legislation.
  • Experience with GDPR/Information Governance.
  • A creative, solution-focused mindset.
  • Familiarity with Asset Based Community Development (ABCD).

What you’ll gain

  • A meaningful role at the heart of community-led change.
  • Opportunities for personal and professional development.
  • A chance to help shape a pioneering community resource.
  • The support of a passionate and dedicated team.

About HIVE Portsmouth

HIVE Portsmouth brings people together to build a happier, healthier, and more connected city. We work hand-in-hand with residents, volunteers, community groups, and local organisations to ensure no one is left behind.

How to apply

Please submit a CV and cover letter explaining how you meet the person specification to workwith@hiveportsmouth.org.uk by 5pm Wednesday 17 September